Export Management Pro - Privacy Policy
Export Management Pro
Privacy Policy
Effective Date: August 13, 20261. Introduction
IBU Infotech ("we", "us", "our" or "Service Provider") respects your privacy and is committed to protecting the information processed through Export Management Pro ("Service", "Application" or "Export Management Pro").
This Privacy Policy explains what information may be collected, how information is used, how it may be shared, and the choices available to users of Export Management Pro.
By installing or using Export Management Pro, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies to information processed through Export Management Pro and related services operated or provided by IBU Infotech.
Export Management Pro may operate within third-party platforms, including the Zoho platform. Information may therefore also be subject to the privacy policies and terms of the relevant third-party platform.
3. Information We May Process
Depending on how you use Export Management Pro, the Service may process the following categories of information:
| Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, user account information | Authentication, access management and Service operation |
| Customer Information | Customer name, contact details, company information and addresses | Customer and business relationship management |
| Company Information | Company name, business details, GST or other business identifiers entered by users | Business and export management |
| Product Information | Product names, descriptions, HS Codes and related information | Product and shipment management |
| Shipment Information | Shipment references, ETD, ETA, destination, status and logistics information | Shipment tracking and operational management |
| Financial Information | Invoice references, payment records, amounts and payment status | Invoice and payment tracking |
| Documents | Business documents uploaded or attached by authorized users | Document management and record keeping |
| Usage Information | Application activity, technical information and interaction data where available | Security, troubleshooting and Service improvement |
4. Information You Provide
Users may voluntarily enter business information into Export Management Pro, including customer records, supplier information, product details, shipment information, invoices, payments, tasks and documents.
You are responsible for ensuring that you have the appropriate legal authority and permissions to collect and process information that you enter into the Service.
5. How We Use Information
Information processed through Export Management Pro may be used for the following purposes:
- Providing and operating the Service.
- Creating and managing CRM records.
- Managing customers, companies and business contacts.
- Managing products and HS Code information.
- Managing export shipments and logistics information.
- Tracking invoices and payments.
- Generating reports, dashboards and business insights.
- Managing tasks and activities.
- Providing technical support.
- Detecting, preventing and addressing security issues.
- Maintaining and improving the Service.
- Complying with applicable legal requirements.
6. Legal Basis for Processing
Where applicable, information may be processed based on one or more of the following legal grounds:
- Performance of a contract or provision of the Service.
- Legitimate business interests.
- User consent where consent is required.
- Compliance with legal or regulatory obligations.
- Protection of the security and integrity of the Service.
The applicable legal basis may depend on the nature of the information and the applicable law.
7. When Information May Be Shared
We do not sell or rent your personal information for advertising purposes.
Information may be shared or made available only where reasonably necessary for operating the Service, complying with legal obligations or protecting the Service.
Potential recipients may include:
- Authorized users within your organization.
- Service providers supporting application hosting, infrastructure, security or technical operations.
- Third-party platforms or integrations that you explicitly authorize.
- Government authorities or regulators where required by applicable law.
- Professional advisers where reasonably necessary to provide or protect the Service.
8. Third-Party Platform and Zoho
Export Management Pro may be developed, hosted or operated using services provided by Zoho or other third-party technology providers.
Depending on the configuration of the application, your information may be stored or processed within the applicable third-party platform environment.
Your use of such platforms may also be governed by their respective privacy policies, security practices and terms.
9. Data Security
We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure or destruction.
Security measures may include access controls, authentication, permission management and security practices provided by underlying infrastructure and platforms.
10. Data Retention
We retain information for as long as reasonably necessary to provide the Service, fulfill applicable contractual or legal obligations, resolve disputes, maintain business records and protect our legitimate interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Information stored within a third-party platform may also be subject to that platform's retention and deletion mechanisms.
11. Your Control Over Business Data
Depending on the functionality available in Export Management Pro, authorized users may be able to view, modify, export or delete business records.
Organization administrators are generally responsible for determining which users can access or manage business data within their organization.
12. Privacy Rights
Depending on your location and applicable privacy law, you may have rights concerning your personal information, including:
- The right to request access to personal information.
- The right to request correction of inaccurate information.
- The right to request deletion of certain information.
- The right to request restriction of certain processing.
- The right to object to certain processing.
- The right to withdraw consent where processing is based on consent.
- The right to request a copy of certain information, where applicable.
These rights may be subject to applicable legal exceptions and limitations.
13. Customer and Third-Party Information
Export Management Pro may allow organizations to store information about their customers, suppliers, employees, business contacts and other third parties.
If you enter another person's information into the Service, you are responsible for ensuring that the collection and processing of that information complies with applicable privacy and data protection requirements.
14. Cookies and Similar Technologies
Export Management Pro or its underlying platform may use cookies, session technologies or similar mechanisms that are necessary for authentication, security, session management and application functionality.
Where optional analytics or similar technologies are used, applicable notices or consent mechanisms may be provided where required by law.
15. Analytics and Technical Information
Technical information may be processed to help maintain, secure, troubleshoot and improve the Service.
Such information may include browser or device information, application activity, error information, access timestamps and other technical information generated during use of the Service, where available.
16. Children's Privacy
Export Management Pro is intended for business and professional use. It is not designed specifically for children.
We do not knowingly request or intentionally collect personal information from children for purposes unrelated to the legitimate operation of the Service.
17. International Data Transfers
Depending on the location of users, the Service provider, third-party platforms or service providers may process information in countries other than the country where the user is located.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
18. Security Incidents
If we become aware of a security incident affecting personal information and applicable law requires notification, we will take reasonable steps to investigate, mitigate and provide notifications as required by applicable law.
19. Third-Party Links and Services
Export Management Pro may contain links to or integrations with third-party services.
We are not responsible for the privacy practices, security practices or content of independent third-party services.
Users should review the privacy policies of third-party services before providing information to them.
20. Accuracy of Information
Users are responsible for maintaining accurate and current information within Export Management Pro.
We do not independently verify the accuracy of information entered by users.
21. Business and Sensitive Information
Export Management Pro may be used to manage business records that could contain confidential commercial information.
Users should avoid entering information that is unnecessary for the intended business purpose of the application.
Organizations should configure access permissions according to the sensitivity of the information they manage.
22. Data Deletion Requests
Where applicable, users may request deletion of personal information by contacting us through the contact information provided below.
Certain information may need to be retained where required by law, necessary for legitimate business purposes or required to establish, exercise or defend legal claims.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Service, applicable laws, technology or our privacy practices.
The updated Privacy Policy will be published with a revised effective date.
We encourage users to periodically review this page for the latest information about our privacy practices.
24. Contact Us
If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns about how information is handled, please contact us.
Product:
Export Management Pro
Service Provider:
IBU Infotech
25. Acknowledgment
- You have read and understood this Privacy Policy.
- You understand that the application may process business and personal information entered by users.
- You are responsible for having the necessary rights and permissions to provide information to the Service.
- You understand that third-party platforms and integrations may have their own privacy policies.
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