Privacy Policy for Jewellery CRM Easy

At ibuinfotech, we are deeply committed to protecting the privacy of our users and their customers. This Privacy Policy explains how we collect, use, and safeguard information when you use Jewellery CRM Easy, a customer relationship management solution designed specifically for jewellery businesses, available on the Zoho Marketplace.

When you use our Service, we may collect information about your business, your users, and your customers to ensure smooth operation of the CRM. Business information may include your shop name, GST or VAT details, and business address. We also collect personal information from users registering for the CRM, such as names, email addresses, phone numbers, and login credentials. Additionally, the Service allows users to store information about their customers, including names, contact details, purchase history, preferences, birthdays, and anniversaries.

We also collect transaction-related information to facilitate operations within the CRM, including invoices, order details, payment history, and billing information. Technical information, such as IP addresses, browser type, device information, and CRM usage logs, is collected automatically to help us provide a reliable and secure experience. Communications sent to us, including support requests, messages, and feedback, are also collected to improve service quality.

The information we collect is used primarily to operate, maintain, and improve the CRM service. This includes managing user accounts, ensuring secure access, processing transactions, and delivering notifications and support communications. Usage information is analyzed to improve features and performance, helping us tailor the CRM to meet the needs of jewellery businesses. Moreover, we use collected information to comply with applicable laws, regulations, and tax requirements.

We take the privacy and security of your data seriously. Your data is stored securely using industry-standard measures, including encryption, role-based access controls, and regular backups. While we implement strong security protocols, no system is completely immune to risks. We do not sell or rent your data under any circumstances. Information may only be shared with trusted third-party service providers, such as Zoho hosting, payment processors, or analytics partners, strictly for the purpose of providing and maintaining the Service. We may also disclose information if required by law or during business transfers, including mergers, acquisitions, or sales of assets, and with your consent where applicable.

Data entered into the CRM is retained only as long as necessary to provide the Service effectively. Users may request deletion of their accounts or customer data at any time. Certain information may be retained for legal, tax, or security reasons even after an account is deleted.

Our CRM may use cookies and similar technologies to manage sessions, facilitate authentication, and perform analytics to improve the Service. Users can disable cookies through their browser settings, but some features of the CRM may not function correctly without them.

The Service is not intended for individuals under the age of 18, and we do not knowingly collect information from minors. Users are responsible for ensuring that customer data collected and entered into the CRM complies with applicable privacy laws.

Depending on your jurisdiction, you may have the right to access, update, or correct personal information, request deletion of your data, restrict or object to certain types of processing, and receive a copy of your data in a portable format. To exercise these rights or to ask questions regarding this Privacy Policy, you may contact us directly using the contact information provided below.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the Service. All updates will be posted with an updated effective date. Continued use of the Service after updates indicates acceptance of the revised Privacy Policy.

If you have any questions, concerns, or wish to exercise your privacy rights, you may contact us at:contact@ibuinfotech.in

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